Operación del Servicio basada en ITIL® V3 – Guía de Gestión (spanish version)

Operación del Servicio basada en ITIL® V3 – Guía de Gestión (spanish version)

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The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community.


Title:Operación del Servicio basada en ITIL® V3 – Guía de Gestión (spanish version)
Author:
Publisher:Van Haren Publishing - 2008-09-18
ISBN-13:

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