Competing on Quality and Environment

Competing on Quality and Environment

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This work integrates two important issues that are shaping the future of businesses: total quality management (TQM) and environmental management. It presents the practice of quality and sustainable environmental management from a competitive posture. It develops a position to suggest that business firms can achieve competitiveness by developing strategies that focus on quality and environmental management practices. It demonstrates that quality and environmental management are not distinct topics but are inter-related, and adopting strategies to concurrently achieve them may lead to higher customer satisfaction. areas. In the TQM field, topics covered include the evolution of TQM, management philosophies, quality function deployment, strategic quality planning and statistical quality control. In the environmental management field, topics covered include environmentally conscious manufacturing, sustainable strategies (that is, recycling, inverse manufacturing, remanufacturing), lean and agile manufacturing, and life cycle assessment. It book also discusses the role of new technologies such as the Internet in achieving both high quality and sustainable practices. An integrative chapter is presented to tie both quality and environmental management practices together in achieving business competitiveness. study of quality management and sustainable practices. Its content has implications for organizational competitiveness. Consultants, managers, practitioners and engineers in both public or private sectors, and non-governmental institutions interested in quality and environmental management practices should find the text to be resourceful.Obviously, there are several attributes that can contribute to what a customer perceives as quality service and quality ... deals with customersa#39; perception of quality (i.e. how do customers perceive the quality of a Mercedes Benz compared to that of a Volkswagen?). DEFINITION OF QUALITY Having discussed these attributes, we shall now proceed to define quality. ... Philip B. Crosby defines quality as conformance to requirements (1980); Joseph M. Juran (1988) defines it as fitness foranbsp;...

Title:Competing on Quality and Environment
Author: Christian Ndubisi Madu
Publisher:Chi Publishers Inc - 2003

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